Rs3 Privacy Policy — User Personal Information Protection
This Privacy Policy explains how rs3 collects, uses, stores, and protects the personal information of users in Malaysia. By using our platform, you agree to the data handling practices described in this document. Please read it carefully to understand your rights as a user.
1. Information We Collect
Rs3 collects various types of information to enable the platform to operate safely and efficiently for all users in Malaysia. The information collected includes:
Personal Account Information
During registration, you are required to provide your full name, date of birth, phone number, and email address. This information is used to verify your identity, create and manage your account, and confirm that you meet the minimum age requirement.
Payment & Transaction Information
To process deposits and withdrawals in MYR, rs3 stores information related to your chosen payment methods, such as bank name and account number (in encrypted format), along with transaction records. We do not store credit or debit card numbers directly — payment processing is handled by third-party payment processors that comply with industry security standards.
Device & Browser Information
Rs3 automatically records technical information when you access the platform, including your IP address, device type, operating system, browser type and version, screen resolution, as well as pages visited and session duration. This information is used to diagnose technical issues and improve the user experience, particularly on mobile devices.
Usage Activity Data
We record game history, bets placed, active session durations, and interactions with platform features. This data is used for customer support, security analysis, and product improvement.
2. How We Use Your Information
All information collected by rs3 is used for legitimate purposes necessary to operate the platform. The primary purposes for data use include:
- Account Verification & Security: Verifies user identity during registration and login, and monitors for suspicious or unauthorised activity.
- Financial Transaction Processing: Processes MYR deposits and withdrawals accurately and securely, and maintains transaction records for user reference and compliance purposes.
- Customer Support: Enables the rs3 support team to assist users with technical issues, account enquiries, and transaction-related complaints.
- Platform Improvement: Analyses usage patterns to improve interface design, platform performance on mobile devices, and service availability.
- Legal Compliance: Fulfils legal and regulatory obligations applicable in Malaysia, including anti-money laundering requirements.
- Service Communications: Sends important notifications relating to your account, changes to our terms, or relevant security information.
3. Cookies & Tracking Technologies
Rs3 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
The types of cookies we use include:
- Session Cookies: Required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Stores user preference settings such as display language and preferred odds format.
- Analytics Cookies: Used to understand how users interact with the platform for the purpose of service improvement.
- Security Cookies: Helps detect unauthorised login attempts and protects user accounts.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of some areas of the rs3 platform.
4. Data Storage, Security & Information Sharing
Technical Security Measures
Rs3 uses SSL (Secure Socket Layer) encryption to protect all data transmitted between users' devices and our servers. Sensitive data such as passwords is stored in a hashed format that cannot be decrypted. Our servers are protected by firewalls, intrusion detection systems, and continuous security monitoring.
Data Retention Period
Active account information is retained for as long as your account remains active. Financial transaction records are kept in accordance with applicable legal requirements in Malaysia. When an account is closed at the user's request, personal information will be deleted within a reasonable timeframe, except where continued retention is required by law.
Third-Party Sharing
Rs3 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information is only shared in the following limited circumstances:
- With authorised payment processors for the purpose of processing MYR transactions.
- With technical service providers who assist in operating the platform's infrastructure, subject to strict confidentiality agreements.
- When required by Malaysian law or a valid court order.
- In the event of a merger, acquisition, or sale of company assets, users will be notified in advance.
5. Your Rights & How to Contact Us
Your Rights as a User
As an rs3 user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you. This request can be made through customer support after logging into your account.
- Right to Rectification: If your personal information is inaccurate or incomplete, you may update it through your account profile settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your account and associated personal data by contacting the rs3 support team. Requests will be processed within a reasonable timeframe, subject to any legal obligations requiring the retention of certain records.
- Right to Restriction of Processing: In certain circumstances, you may request that we limit how we process your data while a matter is being resolved.
Changes to the Privacy Policy
Rs3 reserves the right to update this Privacy Policy at any time to reflect changes in data handling practices or legal requirements. The latest version will always be available on this page with a clear update date. Continued use of the platform after any changes are published will be considered acceptance of the updated policy.
Contact Our Support
For any enquiries regarding this Privacy Policy, data access requests, or concerns about how your personal information is handled, please contact the rs3 support team via live chat available within the platform after logging in, or refer to FAQ page us for more information. We are committed to responding to all privacy enquiries within a reasonable timeframe.
Effective date: 1 January 2026.